Last updated: 13 October 2026

1. Introduction

ITS Business Services Pty Ltd (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a consultation or use our IT, cloud and cybersecurity services. We aim to handle personal information in a transparent manner and in accordance with applicable Australian privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect contact information including name, business email address, telephone number, company name, information you provide when submitting an enquiry or requesting a consultation, information contained in emails, contact forms and other communications you send to us, your business and service related information including details about your business, IT environment, service requirements, support requests and information needed to provide proposals, deliver services and communicate with you. Information we collect may include website and technical information such as IP address, browser type, device information, pages visited, referring websites, general website usage information and information collected through cookies or similar technologies, where used.

We do not intentionally request sensitive personal information through our general website contact forms. Please avoid submitting passwords, authentication codes, confidential security details or other sensitive information through these forms.

3. How We Collect Information

We may collect personal information directly from you when you contact us, complete a form or request a consultation, during discussions about our services or when we provide IT, cloud or cybersecurity support, from business representatives or other third parties where relevant and permitted by law or automatically through our website, server logs, analytics tools or cookies, where applicable. Where practical, we will explain why information is being collected and how it will be used.

4. How We Use Personal Information

We may use personal information to: respond to enquiries and consultation requests, provide, manage and support our services, prepare proposals, quotations and service agreements, communicate with clients about projects, support and service updates, maintain website functionality, security and performance, improve our services and understand website usage, meet applicable legal, regulatory and contractual obligations or protect our business, systems, clients and users against misuse or security threats.

We will not use personal information for unrelated purposes unless permitted or required by applicable law.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential website functions, remember preferences and understand how visitors use the website. Where analytics tools are enabled, they may collect information such as pages viewed, approximate location derived from IP address, browser details and general usage patterns.

You can manage or disable cookies through your browser settings. Some website functions may not work as intended if certain cookies are disabled.

6. Disclosure to Third Parties

We may disclose personal information to trusted third-party providers where reasonably necessary to operate our business and deliver our services. These may include; website hosting and cloud infrastructure providers, email, communication and business productivity platforms, website analytics and performance providers, IT support, security and service management providers, professional advisers, insurers and other service providers, or government agencies, regulators or law enforcement where required or authorised by law. Some third-party providers we use may store or process information outside Australia. Where this occurs, personal information may be disclosed to overseas recipients, depending on the services and platforms we use.

Where third parties handle personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place. We do not sell personal information as a business practice.

7. How We Protect Personal Information

As an IT and cybersecurity services provider, we recognise the importance of protecting information against unauthorised access, misuse, loss, modification and disclosure. Depending on the information and circumstances, we may use appropriate measures such as; access controls and restricted permissions, authentication and account security measures, secure systems and communications, system monitoring and maintenance, backup and recovery arrangements, staff awareness and internal handling procedures.

No method of electronic transmission or storage is completely secure however we take reasonable steps to protect personal information but cannot guarantee absolute security.

8. Access, Correction and Retention

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing a request. In certain circumstances, access may be restricted as permitted by law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, business administration, legal obligations and dispute resolution.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable legal and operational requirements.

9. Cybersecurity Services and Client Information

When providing IT, cloud or cybersecurity services, we may access or process information within a client's systems where authorised and necessary to perform the agreed work. Our handling of such information will depend on the services provided, our contractual arrangements and applicable legal requirements.

Clients remain responsible for determining their own data governance and privacy requirements unless otherwise agreed. We encourage clients to avoid sending passwords, authentication codes or unnecessary sensitive information through ordinary email or website contact forms.

Where appropriate, additional contractual terms, confidentiality obligations and data processing arrangements may apply to specific engagements.

10. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Your Privacy Choices

You may choose not to provide certain information when contacting us. However, this may limit our ability to respond to your enquiry or provide a requested service.

Where applicable, you may also request access to or correction of your personal information, or raise concerns about how we handle it. If we send marketing communications, you can opt out using the unsubscribe instructions provided or by contacting us.

12. Privacy Complaints

If you have a question, concern or complaint about how we handle personal information, please contact us using the details below. We will review your complaint, make reasonable enquiries and respond within a reasonable period.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations. The latest version will be published on this page with an updated revision date.

14. Contact Us

ITS Business Services Pty Ltd.
Email: privacy@itsbs.net.au
Website: https://www.itsb.net.au

We welcome questions about our privacy practices and how we handle personal information.